Refund policy
Refund Policy — Digital Products
Quality and Lean Hub Effective date: 05-Jul-2026
This Refund Policy applies to all digital products sold by Quality and Lean Hub ("we," "us," "our"), including training materials, templates, downloadable files, and other electronically delivered content ("Digital Products"). By completing a purchase, you agree to this policy.
1. Refund policy
Because our products are digital and delivered electronically, all purchases of Digital Products are non-refundable and final once the product has been delivered, made available for download, or otherwise accessed. We do not offer refunds, returns, exchanges, or cancellations for change of mind, accidental purchase, lack of use, or failure to meet personal expectations.
This general rule applies except where a refund or remedy is required under the specific circumstances described in Sections 3–5 below, or under any consumer-protection law that applies to you and cannot be waived.
2. Confirm before you buy
Digital Products cannot be "returned" in any meaningful sense once accessed. Before purchasing, please make sure that:
- your device and software can open and use the file formats provided;
- you have read the product description, previews, and specifications; and
- the product meets your needs.
If you are unsure whether a product is right for you, contact us at qualityandleanhub@gmail.com before purchasing.
3. Customers in the European Union / EEA — right of withdrawal
If you are a consumer in the EU or EEA, you normally have a 14-day right to withdraw from an online purchase. However, for digital content that is not supplied on a physical medium, this right is waived where you have, at checkout:
- given your express prior consent to begin download/access immediately; and
- acknowledged that by doing so you lose your right of withdrawal.
By requesting immediate access to a Digital Product and confirming this acknowledgment at checkout, you agree that performance begins immediately and your right of withdrawal is waived. If you did not receive or agree to this confirmation, your statutory 14-day withdrawal right may still apply.
4. Faulty, defective, or misdescribed content
If a Digital Product is faulty, corrupted, materially not as described, or fails to download or function as intended, you are entitled to a remedy. Contact us within 30 days at qualityandleanhub@gmail.com with your order number and a description of the problem. Where the issue is confirmed, we will, at our discretion and as appropriate, provide a working replacement file, technical assistance, or a refund. This section does not limit any legal remedy available to you.
5. Your statutory consumer rights are not affected
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, warranty, or right that applies to you under the law of your country or region and that cannot lawfully be excluded. In particular:
- Australia: Our Digital Products come with guarantees that cannot be excluded under the Australian Consumer Law.
- New Zealand: Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
- Canada: Nothing in this policy limits rights you may have under applicable provincial or federal consumer-protection legislation.
- Mexico: Nothing in this policy limits rights you may have under the Ley Federal de Protección al Consumidor (PROFECO).
- United States: Where applicable state law requires disclosure of, or limits, no-refund policies, those requirements prevail.
Where a mandatory consumer right conflicts with this policy, the mandatory right applies.
6. Problems we will always help with
Please contact us if you experience any of the following, and we will make it right:
- you were charged more than once for the same order;
- you were charged but did not receive access or a download link;
- the download link is broken, expired, or the file is inaccessible.
7. Chargebacks
If you believe there is a problem with your order, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may delay resolution.
8. Contact us
Quality and Lean Hub Email: qualityandleanhub@gmail.com
We aim to respond to all enquiries within 3-5 business days.