Terms of service
Terms of Service
Quality and Lean Hub Effective date: 07-Jul-2026
These Terms of Service ("Terms") govern your access to and use of the Quality and Lean Hub website, store, and digital products (together, the "Services"), operated by Quality and Lean Hub ("we," "us," "our"). By accessing our website or purchasing a product, you agree to these Terms. If you do not agree, please do not use the Services.
Please also read our Refund Policy, Product Disclosure Statement, and Privacy Policy, which are incorporated into these Terms by reference.
1. Definitions
- "Digital Products" means training materials, templates, downloadable files, and other content sold or provided electronically through the Services.
- "You" means the individual or entity accessing the Services or purchasing a Digital Product.
- "Content" means all text, files, graphics, designs, and materials made available through the Services.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a legally binding contract to purchase from us. By purchasing, you confirm that the information you provide is accurate and that you are authorized to use the payment method used.
3. Accounts
If the Services allow you to create an account, you are responsible for keeping your login credentials secure and for all activity under your account. Notify us promptly at qualityandleanhub@gmail.com of any unauthorized use.
4. Nature of our products
Our products are digital and delivered electronically. Nothing is physically shipped. Product descriptions, previews, file formats, and system requirements are provided on each product page and in our Product Disclosure Statement. You are responsible for ensuring your device and software are compatible before purchasing.
5. Orders, pricing, and payment
- Payment is processed by our third-party payment providers. We do not store your full payment-card details.
- We may correct pricing errors and refuse or cancel an order where a product is listed at an incorrect price, is unavailable, or where we suspect fraud or a breach of these Terms.
- You are responsible for any taxes, duties, or bank/currency-conversion fees not collected by us at checkout.
6. Delivery and access
After a successful purchase, your Digital Product will be made available via instant download. If you do not receive your product, or a link is broken or expired, contact us at qualityandleanhub@gmail.com and we will assist.
7. License to use Digital Products
Subject to your compliance with these Terms and payment in full, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Digital Product for personal and internal business purposes only.
You may not:
- resell, redistribute, sublicense, rent, lend, or publish the Digital Product or its contents;
- share access, files, or download links with third parties outside your licensed scope;
- claim authorship of, or remove any proprietary notices from, the Digital Product; or
- use the Digital Product for any unlawful purpose.
8. Intellectual property
All Content and Digital Products, including their design, structure, and underlying materials, are owned by Quality and Lean Hub and are protected by copyright and other intellectual-property laws. Except for the license granted in Section 7, no rights are transferred to you.
9. Refunds
Please see our Refund Policy for full details, including remedies for faulty or misdescribed content.
10. Acceptable use
You agree not to misuse the Services, including by attempting to gain unauthorized access, interfering with the Services' operation or security, uploading malicious code, scraping or harvesting data, or infringing the rights of others. We may suspend or terminate access for any breach of these Terms.
11. Third-party services
The Services rely on third parties (for example, our e-commerce platform, hosting, and payment processors) and may contain links to third-party websites. We are not responsible for the content, policies, or practices of third parties, and your use of them is at your own risk and subject to their terms.
12. Disclaimers
To the maximum extent permitted by law, and subject to Section 14:
- The Services and Digital Products are provided "as is" and "as available," without warranties of any kind, whether express or implied.
- Our Digital Products are provided for general educational and informational purposes only. They are tools to support your own work and judgment. We do not guarantee any specific result, cost saving, efficiency gain, audit outcome, inspection result, or certification.
- The Content does not constitute legal, regulatory, compliance, financial, or other professional advice and should not be relied upon as a substitute for advice from a qualified professional familiar with your circumstances.
- Quality, regulatory, and industry standards change over time; you are responsible for verifying that any material meets the requirements currently applicable to you.
- Any references to third-party standards or marks (including ISO, Lean, Six Sigma, and ASQ) are the property of their respective owners. Our products are independent and are not affiliated with, endorsed by, or certified by those organizations unless expressly stated.
13. Limitation of liability
To the maximum extent permitted by law, and subject to Section 14, Quality and Lean Hub will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, arising out of or related to Services or Digital Products. Our total aggregate liability arising out of or related to any Digital Product will not exceed the amount you paid for that product.
14. Your statutory consumer rights
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, or right that applies to you under law and that cannot lawfully be excluded, including, where applicable, the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, EU/EEA consumer-protection law, Canadian provincial and federal consumer-protection law, and Mexico's Ley Federal de Protección al Consumidor. Where any provision of these Terms conflicts with a mandatory consumer right, that right prevails to the extent of the conflict.
15. Indemnification
You agree to indemnify and hold harmless Quality and Lean Hub from any claims, losses, or expenses arising out of your breach of these Terms or your misuse of the Services or Digital Products, except to the extent caused by us and to the extent permitted by law.
16. Privacy
Your use of the Services is subject to our Privacy Policy, which explains how we collect and handle personal information.
17. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted with a revised effective date, and changes apply to purchases and use of the Services after that date. Please review these Terms periodically.
18. Termination
We may suspend or terminate your access to the Services at any time for breach of these Terms or as required by law. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply.
19. Governing law and disputes
These Terms are governed by the laws of Mexico. Where required by local law, disputes may also be subject to available consumer dispute-resolution or online dispute-resolution mechanisms.
20. General
- Severability: If any provision is found unenforceable, the remaining provisions continue in effect.
- Entire agreement: These Terms, together with the policies referenced above, form the entire agreement between you and us regarding the Services.
- No waiver: Our failure to enforce any provision is not a waiver of it.
- Assignment: You may not assign these Terms without our consent; we may assign them in connection with a business transfer.
21. Contact
Quality and Lean Hub Email: qualityandleanhub@gmail.